I've had Choice Home Warranty for several years. This is the first time I've had to use it. The agent that took my call was courteous and prompt. She gave me the service company's name & contact number and e-mailed me the information required. The technician arrived the next morning (my call was placed on Sunday evening). He fixed the problem right away. I could not be more pleased with the service I received from Choice and the technician. Thanks Choice!